Clear information. Meaningful choice.

Depending on how you use the site or work with Cowell & Co, this may include:

• your name, work email address, telephone number, company and role;
• the contents of an enquiry, correspondence and notes relating to a proposed or active engagement;
• booking details you provide through Calendly;
• an email address and consent record when you subscribe to the Operational Journal or programme updates;
• technical information in hosting security logs; and
• with your consent, website usage information collected through Google Analytics.

Professional information may also be received through a referral, from your employer or from a public professional source such as LinkedIn. Cowell & Co does not knowingly collect special-category data through this website and asks that you do not include it in an enquiry unless it is genuinely necessary.

Enquiries, bookings and services

Information is used to respond, arrange conversations, assess fit, prepare proposals, deliver agreed services, manage the working relationship and keep appropriate business records. The lawful bases are taking steps at your request before a contract, performing a contract, complying with legal obligations and Cowell & Co's legitimate interests in running a responsible advisory business.

Updates and the Operational Journal

Subscription emails are sent on the basis of your consent. You can withdraw that consent at any time by using the unsubscribe option in an email or contacting Cowell & Co. Withdrawing consent does not affect processing that took place before withdrawal.

Website security and improvement

Limited technical logs may be used for security, fraud prevention, fault diagnosis and service reliability on the basis of legitimate interests. Google Analytics is used only after you consent.

Website forms are processed through Netlify, acting as Cowell & Co's data processor, so that Cowell & Co can receive and respond to your submission. Booking the 45-minute conversation uses Calendly. If you open or use the embedded diary, Calendly receives the information and technical data needed to provide that service under its own privacy and cookie information.

You are not legally required to submit an enquiry or make a booking. Without the details marked as required, Cowell & Co may be unable to respond or arrange the requested conversation.

Relevant provider information: Netlify privacy statement and Calendly privacy notice.

Essential browser storage supports choices or features you request. Analytics cookies are optional and remain off unless you select “Accept analytics”. Rejecting analytics does not prevent you from using the website.

Name	Purpose	Type and duration
cowell-cookie-consent-v1	Remembers whether you accepted or rejected analytics so the site can respect your choice.	Essential local storage; up to 180 days.
cowellco-diagnosis-v3	Saves your contact details, progress and answers in the Operating System Diagnosis on your device while you complete it. The completed result is sent to Cowell & Co when you finish.	Functional local storage; removed when results are sent, when you restart the diagnosis, or when you clear browser data.
eos-study-eligibility-v1 and related session values	Carries the four non-identifying eligibility answers into the anonymous EOS Business Study questionnaire, preserves unfinished answers in the current browser session and prevents direct bypass of the screening step.	Essential session storage; removed after submission or when the browser session ends.
_ga	Distinguishes visitors for Google Analytics after consent.	Optional analytics cookie; Google sets a default duration of up to 2 years, subject to browser limits.
_ga_<container-id>	Maintains session information for Google Analytics after consent.	Optional analytics cookie; Google sets a default duration of up to 2 years, subject to browser limits.

Analytics is configured without Google Signals or advertising personalisation. You can change or withdraw your choice at any time.

Review cookie settings

The diagnosis runs in your browser. Before starting, you provide your name and email address; company is optional. Those details and your answers remain in your browser while you complete the questions. When you finish, they are submitted to Cowell & Co with your completed score, four section results and individual answers so Sylvie can review the result with you. This is not a mailing-list subscription.

The EOS Business Study is independent research into how EOS takes hold in UK and Ireland businesses. Cowell & Co is the data controller. Taking part is voluntary.

Anonymous questionnaire and screen-out records

The questionnaire asks for no name, email address or company name. Its anonymous research record contains the four eligibility answers, questionnaire answers, an instrument version, timestamps, the final step reached, an Implementer flag and a random respondent identifier used only to identify possible duplicate responses. The identifier is not passed to a contact form, Calendly or any other named record. Unfinished answers are kept only in the participant's current browser session; no questionnaire record is sent to Netlify until the completed questionnaire is submitted.

Where a person is outside the fixed study scope, a separate anonymous screen-out record contains only the four eligibility answers, the screen-out reason and the instrument version. Email notifications are disabled for both anonymous research records.

Separate contact and interview records

After completing or being screened out, a person may separately provide an email address to request the report, volunteer for an interview or register interest in a later wave. That contact submission contains no respondent identifier and cannot be matched to questionnaire answers. It is not a marketing-list subscription.

Research-conversation bookings are handled by Calendly as a separate named record. No questionnaire identifier or tracking parameter is added to the booking link. If an interview is recorded or transcribed with permission, Otter may process the recording and transcript for Cowell & Co.

Storage, use and retention

Site questionnaire, screen-out and contact submissions are processed and stored through Netlify as Cowell & Co's data processor. Anonymous questionnaire and screen-out records may be retained indefinitely as research data. Contact details are deleted twelve months after the study report is published. Calendly booking records and any Otter interview records used for the study are included in the same twelve-month contact-data review. Working exports are held by Cowell & Co with access restricted to people who need them for the research.

Questionnaire findings are reported in aggregate. Nothing is attributed to a person or business without written permission, and proposed quoted wording is shown in context before publication. Questions, objections or requests concerning named contact data may be sent to sylvie@cowellandco.co.uk.

Personal information is not sold. It is shared only where needed with service providers supporting website hosting and forms, scheduling, analytics, professional communications and secure business administration; with professional advisers where necessary; or where disclosure is required by law.

Current website providers include Netlify, Calendly, Otter for recorded or transcribed research interviews where applicable, and, only after analytics consent, Google Analytics. Choosing the French version also opens the site through Google Translate at your request. Some providers may process data outside the UK. Where UK data protection law requires it, Cowell & Co relies on an adequacy regulation or appropriate contractual safeguards supplied by the provider.

• Enquiries that do not lead to an engagement are normally kept for up to 24 months after the last meaningful contact.
• Client records are normally kept for up to six years after the end of the engagement where needed for contractual, insurance, tax or legal purposes.
• Subscription information is kept until you unsubscribe or consent is otherwise withdrawn, with a minimal suppression record retained where needed to honour that choice.
• Security logs are retained for the period reasonably needed to investigate reliability or security events.
• Analytics event data is retained according to the period configured in the Google Analytics property and is reviewed against the need for meaningful trend reporting.
• Anonymous EOS Business Study questionnaire and screen-out records may be retained indefinitely as research data.
• EOS Business Study contact details, Calendly research bookings and named interview records are reviewed and deleted twelve months after the report is published, unless a legal obligation requires longer retention.

Information may be kept for longer where a legal claim, regulatory requirement or active dispute makes that necessary. Data that is no longer required is securely deleted or anonymised.

Depending on the circumstances, UK data protection law may give you rights to:

• ask for access to your personal information;
• have inaccurate or incomplete information corrected;
• ask for information to be erased or its use restricted;
• object to processing based on legitimate interests or for direct marketing;
• receive information you supplied in a portable format; and
• withdraw consent at any time where consent is the lawful basis.

Cowell & Co does not use website or enquiry data to make solely automated decisions with legal or similarly significant effects. To exercise a right, email sylvie@cowellandco.co.uk. Identity may need to be confirmed before a request is completed.

Reasonable technical and organisational measures are used to protect personal information, including access controls and trusted service providers. No internet transmission or storage system can be guaranteed completely secure.

This notice is reviewed when services, providers or legal requirements change. Material changes will be reflected on this page and the updated date will be revised.

Please contact Cowell & Co first so there is an opportunity to resolve your concern: sylvie@cowellandco.co.uk.

You also have the right to complain to the Information Commissioner's Office. Details are available at ico.org.uk/make-a-complaint or by calling 0303 123 1113.